Get a head start!

These are the top questions we answer when onboarding new clients

  • Property management fees typically cover tasks like tenant screening, rent collection, maintenance coordination, and financial reporting. However, it's essential to clarify the specifics to ensure transparency and alignment with your expectations.

  • Property managers should have a clear protocol for handling maintenance requests, including a designated emergency line for urgent issues. Understanding their responsiveness and processes ensures timely upkeep of your property and tenant satisfaction

  • A thorough tenant screening process should include background and credit checks, rental history verification, and income assessment to ensure reliable and responsible tenants, minimizing the risk of late payments or property damage.

  • Property managers should have established procedures for rent collection, including online payment options and clear late payment penalties. Understanding these processes ensures consistent cash flow and minimizes the risk of rent arrears.

  • Regular property inspections are crucial for identifying maintenance issues early and ensuring tenants adhere to lease agreements. A transparent inspection schedule demonstrates proactive property management and helps maintain the property's condition.

  • A proactive approach to tenant retention involves responsive communication, addressing tenant concerns promptly, and offering incentives for lease renewals. A robust retention strategy minimizes vacancy periods and turnover costs.

  • Effective conflict resolution is vital for maintaining tenant satisfaction and minimizing legal risks. Property managers should have a structured process for addressing complaints, including mediation and escalation procedures if necessary.

  • Requesting references allows you to gauge the property manager's track record and satisfaction levels of their clients. Positive references provide confidence in their ability to manage your property effectively.

  • Understanding the property manager's vacancy rate and turnaround time for filling vacancies gives insight into their marketing strategies and effectiveness in attracting tenants. A lower vacancy rate and shorter fill time indicate proactive management and market awareness.