FOUNDATION

At Viza Property Management, our tenant placement services are meticulously crafted to streamline the process while prioritizing quality and compatibility.

Our journey begins with a comprehensive evaluation of your apartment, taking into account its size, condition, and location to determine its market rent. Drawing upon our extensive market knowledge and expertise, we arrive at a competitive rental figure that reflects the true value of your property.

Once the market rent is established, we leverage our expansive network and online presence to reach a wide audience of prospective renters. We list your apartment on all major listing websites, including Zillow, Trulia, and Realtor.com, ensuring maximum visibility and exposure to potential tenants.

Prospective residents interested in your apartment must first complete a pre-qualifying questionnaire, providing essential information to assess their eligibility. This initial screening helps us identify qualified candidates and streamline the viewing process, saving both time and resources for all parties involved.

Upon scheduling a viewing, our dedicated team showcases the apartment to prospective renters, offering insights and guidance to help them envision themselves living in the space. Following the viewing, interested applicants are provided with rental applications to formally apply for tenancy.

As part of our thorough screening process, we review applicants' stated income and information to assess their preliminary qualifications. To ensure financial stability, we require tenants to have a minimum income of at least 3.0 times the monthly rent.

Once the initial qualifications are met, we conduct a comprehensive background check, which includes verifying credit scores, checking for past evictions, and reviewing criminal backgrounds. This step provides invaluable insight into applicants' financial responsibility and trustworthiness, allowing us to make informed decisions.

For applicants who meet our criteria, we request pay stubs to verify their stated income, further confirming their ability to meet their financial obligations. Additionally, we contact previous landlords to gain firsthand insights into applicants' past tenancies, assessing their rental history and reliability as tenants.

Armed with a wealth of information and insights, we meticulously evaluate each applicant to determine their suitability for tenancy. Our goal is to select tenants who not only meet our rigorous criteria but also align with your property's unique requirements and community standards.

Upon approval, we guide tenants through the final steps of the process, ensuring a seamless transition into their new home. Before move-in, we conduct a punch list walkthrough of the unit to identify and address any outstanding repairs or maintenance issues. Additionally, we arrange for professional cleaning to ensure the apartment is in pristine condition for occupancy.

At Viza Property Management, our tenant placement services are designed to simplify the leasing process while upholding the highest standards of quality and professionalism. From initial screening to move-in readiness, we're committed to securing reliable, responsible tenants who will treat your property with the care and respect it deserves.

At Viza Property Management, our rent collection procedures are carefully designed to ensure a seamless and efficient process that prioritizes both clarity and convenience for our tenants. From the outset, our meticulously crafted leases outline the rent payment requirements and the consequences of non-payment or late payment, setting clear expectations for tenants. Just as it is our responsibility to provide safe and habitable units, it is the tenant's responsibility to pay for their occupancy on time each month.

To incentivize timely rent payments and reward responsible behavior, we offer a Resident Benefit Package that allows tenants to earn financial rewards for on-time rent payments. Through this package, tenants can receive gift cards as a reward for their prompt payment, and we also report on-time rent payments to all three major credit bureaus, helping tenants build positive credit history.

In addition to these motivational incentives, we provide tenants with flexibility in payment options, offering the convenience of ACH and credit card rent payments. This flexibility allows tenants to choose the payment method that best suits their needs and preferences, making the rent payment process as convenient and hassle-free as possible.

In the rare event that issues arise regarding rent payment, we are prepared to handle legal notices and the eviction process through our attorney on retainer. However, our primary goal is always to resolve situations amicably and proactively whenever possible, prioritizing open communication and constructive problem-solving to maintain positive landlord-tenant relationships. At Viza Property Management, we are committed to providing a high level of service and support to both our tenants and property owners, ensuring a positive and mutually beneficial rental experience for all parties involved.

At Viza Property Management, we take pride in our commitment to maintaining and enhancing the condition of our properties, ensuring that they remain safe, comfortable, and appealing for our tenants. Central to our repair and maintenance service is the utilization of innovative technology and proactive measures to streamline the process and deliver exceptional results.

One of the key tools in our arsenal is Property Meld, a software that revolutionizes the way we schedule and manage repairs. With Property Meld, tenants can easily submit repair requests online, providing detailed descriptions and even photos or videos of the issue at hand. This comprehensive information allows our in-house technician to arrive at the property fully prepared, equipped with the necessary tools and materials to address the problem efficiently.

Upon receiving a repair request, our technician utilizes Property Meld to schedule a convenient appointment time with the tenant, offering multiple time windows for flexibility. Throughout the repair process, the ticket in Property Meld is updated at every step, ensuring clear communication and transparency for all parties involved. If the issue requires specialized expertise, such as plumbing or electrical work, our technician coordinates with trusted vendors in our network, seamlessly facilitating the resolution of the problem.

At Viza Property Management, we understand the importance of timeliness and thoroughness in our repair and maintenance service. That's why we track our Property Meld metrics on a monthly basis, monitoring the time it takes to complete repairs and assessing resident satisfaction rates. By staying proactive and responsive, we ensure that no repair request falls through the cracks and that all issues are seen through to completion with the highest level of quality and professionalism.

In addition to our repair service, we also prioritize regular maintenance to preserve the integrity and functionality of our properties. This includes essential tasks such as landscaping and snow removal to maintain curb appeal and safety year-round. Furthermore, we implement proactive measures such as hot water heater bleedings, boiler servicing, and gutter cleanings to prevent potential issues before they arise, saving both time and money in the long run.

At Viza Property Management, our repair and maintenance service is more than just a task to check off a list—it's a reflection of our commitment to excellence and our dedication to ensuring the satisfaction and well-being of our tenants. With our innovative approach, proactive measures, and unwavering commitment to quality, we set the standard for superior property management in every aspect of our operations.

At Viza Property Management, we prioritize the safety, well-being, and compliance of our properties through regular and thorough property inspections. These inspections are conducted periodically to ensure that our properties meet municipal and insurance standards, as well as to identify and address any potential issues that could pose harm to our tenants.

During our property inspections, we conduct a comprehensive assessment of both the exterior and interior of the property. On the exterior, we inspect key areas such as the roof, siding, gutters, sidewalks, staircases/landings, railings, windows, parking areas, and garages. By scrutinizing these elements, we can identify any signs of deferred maintenance or structural issues that may require attention. Any observed issues are promptly documented and communicated to the landlords, along with pricing information for remediation if desired.

Internally, we conduct a thorough examination to ensure the safety and compliance of the property's interior spaces. We carefully inspect for signs of water penetration, which could indicate potential leaks or structural damage. Additionally, we confirm that common areas are clear for fire escape purposes, ensuring the safety of our tenants in the event of an emergency. We also verify the functionality of smoke and carbon monoxide alarms, essential for early detection of hazards.

Furthermore, our internal inspection includes a review of tenant compliance with lease terms, particularly regarding cleanliness and maintenance responsibilities. We ensure that tenants are adhering to the agreed-upon terms and address any violations or concerns as necessary.

By conducting regular property inspections, we proactively identify and address issues before they escalate, minimizing risk and ensuring the continued safety and satisfaction of our tenants. At Viza Property Management, our commitment to excellence extends beyond property management—we prioritize the well-being and peace of mind of both our tenants and property owners through diligent and proactive inspections and maintenance procedures.

At Viza Property Management, we understand that emergencies can arise at any time, and our top priority is ensuring the safety and well-being of our tenants. That's why we provide emergency services to address urgent repairs or issues that cannot wait until regular business hours.

When tenants encounter an emergency repair situation, they can count on us to be available and responsive, even outside of standard business hours. Our dedicated team remains on call to promptly address emergencies and reach out to the appropriate personnel to resolve the issue swiftly and effectively.

In emergency situations, we take immediate action to minimize damage and ensure the safety of our tenants. Our first step is to troubleshoot basic items with tenants directly, providing guidance and support to help mitigate the impact of the issue. For example, in the case of a burst water pipe, we may walk tenants through the process of turning off the main water line to the property to control damage.

In more severe emergencies, such as the smell of gas, we prioritize the safety of tenants above all else. We advise tenants to evacuate the premises immediately and contact the emergency utility provider, such as PSEG, to address the issue promptly and safely.

Each emergency situation is handled with the utmost care and consideration, taking into account the specific details and severity of the issue at hand. In cases where emergencies are deemed too serious to handle internally, we recommend that tenants dial 9-1-1 right away to seek assistance from the authorities.

At Viza Property Management, our commitment to providing exceptional service extends to emergency situations, where we go above and beyond to ensure the safety, security, and peace of mind of our tenants. With our emergency services, tenants can rest assured knowing that help is always just a phone call or text away.

In our continuous efforts to provide the best possible experience for our property owners and residents, and to stay competitive within the property management market, we are pleased to announce that we now offer a Resident Benefits Package.

This offering includes:

HVAC filter delivery every 90 days, or as required by your HVAC system, which will help your resident save up to 15% on monthly heating & cooling bills, improve their indoor air quality, and reduce the likelihood of a HVAC-related maintenance issue by up to 40%.

Inclusion in our industry-leading value master insurance policy from an A-rated carrier, giving you peace of mind that your resident is meeting the insurance requirements in their lease agreement, except for residents who choose to provide their own insurance.

Move-in concierge services to help residents get the best value on utilities and conveniently activate their cable, internet, alarm services, and general utility services.

A best-in-class resident rewards platform to help residents earn rewards towards everyday expenses, further allowing for a premier rental experience.

Credit building to further encourage on-time payments by residents and help boost their credit score.

Up to $1M Identity Protection for stolen funds reimbursement to protect all adult leaseholders complete with a US-based Identity Restoration Specialist.

On-Demand Pest Control set up to provide an effective, reactive, and targeted approach to pest control in full replacement of an overall less effective, traditional, preventative program.

24/7 online maintenance request portal aimed at helping the residents report those pesky maintenance issues easily and timely.

Access to resident accounts, documents, and communication resources through our easy-to-use online portal.